My item has reached me damaged/faulty/missing parts, what should I do now?
In this unlikely event, we advise all customers that any issues must be communicated within 14 working days of the delivery taking place. Please CONTACT US at your earliest convenience by using the contact seller option.
To ensure quick resolution, please attach photos and part numbers (if applicable) on first contact. This can be done using the "attach photos" tab located underneath the message box]
We aim to respond to all emails within 24 hours and will do all we can to resolve any issues as efficiently as possible.
Can I collect my order?
We do not offer customer collection as we operate from multiple storage facilities across nation that do not allow public access. However, we do offer a FREE delivery service to all UK Mainland locations! You can also benefit from free collection on selected items.
When will I receive my order?
We aim to dispatch within 24-hours, on average delivery takes 1-3 working days although larger items can take up to 3-5 working days from date of PAYMENT. Once your order is marked as dispatched your tracking number and courier name will be sent via email so you can track delivery of your consignment online at any time.
For larger items- the courier requires pre delivery notice. To ensure a smooth delivery, we should encourage customers to enter a valid contact number during checkout. Are you able to deliver outside of the UK?
I have ordered more than one item; will they be delivered together?
As we work from various distribution centres across the nation, we are unable to guarantee same day/time deliveries for multiple items. The products might be originating from various stockrooms or conveyed with various dispatch REGULATIONS. Once dispatch has taken place, we encourage our customers to track each of their consignments online or CONTACT US accordingly]
How do I track my Item?
Once dispatched, your tracking information will be sent to your registered email address. You can enter these details online via the courier website. If you experience difficulties accessing your tracking information, please CONTACT US via the https://bestdeals786.co.uk/ platform and we will be happy to contact the courier directly/track the delivery on your behalf.
I have missed my delivery! What will happen now?
Not to worry! The courier will leave a card at the delivery location and re-attempt delivery on the next working day. They will also outline further guidelines with respect to rearrangement of delivery or the option to collect from your local depot.
I would like my parcel to be left in a secure location, can this be done?
In a case where the customer requests for the goods to be left (without a signature), we will do our best to notify the courier/driver prior to their arrival. We are not liable for any theft/damage/loss that may occur ONCE delivery has taken place.
The address on my order is wrong, can this be changed?
Unfortunately, for security reason, we are unable to change your address once the order has been confirmed and paid. In this instance, we advise you to contact us to cancel the order, and then purchase the item again with the correct delivery address.